FREQUENTLY ASKED QUESTIONS

Ordering custom sportswear can be a complicated process so we have put together some frequently asked questions to help you through the process. If there is something that we don’t cover here, feel free to fill out the form at the bottom of the page or send us an email to info@ensports.com.au

WHERE DO I START?

If you know exactly what you want, Click on “TEAM WEAR” button and browse through our various sports and designs, pick your colours, upload your logo and you’re on your way!

Not so sure? Give us a call or head over to ‘Contact Us’ to send us an email and one of our team members will get back to you to talk about your apparel needs. We can create multiple designs for you to choose from and you can customise and change anything as we go.

CAN YOU DESIGN A LOGO FOR ME?

Yes we can! For a cost we can completely customise a new logo for you.

WHEN I SEND YOU LOGOS CAN I SEND YOU JPEG'S, PNG'S OR PDF'S?

Yes you can in high resolution JPEG’s PNG’s OR PDF’s. Ideally we prefer ‘vector’ logos to work with as they are the best to use. If you only have image files (jpeg’s, png’s, tiff or bitmap files) these are ok however we will have to re-draw them which will take longer to get the artwork back to you.

PAYMENT OPTIONS?

Our terms are:
75% deposit when the order has been placed with the remaining 25% due once the order is ready to be delivered or picked up.

We accept the following payment types:

Bank transfer
Eftpos
Visa and MasterCard
Cash

HOW LONG DOES IT TAKE TO COMPLEETE MY ORDER?

Orders take 6 weeks from the date of the final approval although there can be elements out of our control that can affect this timeframe. These include:

Religious and government Public holidays in the respective countries
It is highly advice to get in contact with us for your order time frames.

DO YOU OFFER REFUNDS OR RETURNS?

At EN sports we are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase.

This can be done within 14 days of receipt.

Enlight Global PTY LTD.
No32, Brolin Terrace,
Cranbourne North, VIC. 3977

Please Note; unless the items you received are faulty, we are unable to offer a refund or exchange on: All Jerseys Personalised with a Name, Number, Long Sleeves, and Player Fit. Personalised or made to order goods we cannot refund postage & packaging on unsuitable items.